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Background 411 views last update:Oct 10, 2006

What the textbooks don't tell you about… Dealing with people

People! People? Yes -an important subject. People make or break businesses. Look at the differences we all experience between those supermarkets, hotels, motor vehicles repairers, delivery films -there are those that please us and those that don't. The manager is always the key factor in such differences -the way he deals with people- those above him, his own staff and the costumer.

This article can also be found at Pig Progress, volume 18, no. 8

Pig Progress, volume 23, no.6 2007

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