What the textbooks don't tell you aboutâ€¦ Dealing with people
People! People? Yes -an important
subject. People make or break businesses. Look at the differences we all
experience between those supermarkets, hotels, motor vehicles repairers,
delivery films -there are those that please us and those that don't. The manager
is always the key factor in such differences -the way he deals with people-
those above him, his own staff and the costumer.
This article can also be found at Pig Progress, volume
18, no. 8
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